Highland City
Pressurized Irrigation
Metering Project

Important New Information

Dear Residents of Highland,
We have some exciting updates to share regarding pressurized irrigation (PI) water usage and the implementation of water meters as mandated by the state. This page has information for residents and property owners to login and view daily water use and provides additional information and answers to frequently asked questions.

Resident/Property Owner Customer Portal Login:
The new meters have the ability to read hourly and to transmit data so that residents can review their usage. Understanding usage will better assist all users in the City to conserve water so that the system will operate more efficiently and so that there is sufficient water during summers and droughts.

Go to the website by using the following QR Code

or login at: https://my-hlut.sensus-analytics.com/login.html#/signin

Use the link above or this QR Code to Login
At the bottom of the Customer Portal site click – Need to set up an account?
Add your email address to the field
An invitation will be sent to the email address provided, click on the link to open the Customer Portal set up page (see right)
Insert 10 Digit Account Number without any periods. Account Number can be found on City Utility Bill
Insert Name as it appears on your bill, Last Name then comma and then First Name
Insert Cell Phone for Optional Text Messages
Set your password, click on Rules for specific requirements
Confirm Password
Click on Submit

You will now be able to login to the Customer Portal to view Meter information. See PI Meter Website for helpful hints and a training video to customize your customer portal.

You can go to the tutorials for the Customer Portal by clicking on this link.

Preparing For The Irrigation Season
It is imperative that all residents take responsibility for ensuring that their pressurized irrigation valves are closed prior to April 1st of each year, to prevent the possibility of flooding or unsupervised watering at the time the system is pressurized. The valve may be in either a rectangular or a round box depending on your pre-existing system. See Illustrations below showing the proper configuration to close the valve.

April 15 – Pressurized Irrigation System

Ready For Use:

2025 Irrigation Season and Metering

We understand that there are concerns within the community about potential increases in water rates.

Rest assured, we are committed to ensuring transparency and fairness throughout this process. The rate structure will not be implemented before 2026. City staff will review the usage data collected from the meters through the end of 2025.

The usage data will be crucial in determining what constitutes reasonable usage in Highland. This information will be used to establish the recommended rate structure that will be submitted to the city council for approval.

Appropriate Water Use

It's important to understand the amount of water used on your property. Numerous studies have been completed in the State of Utah to understand the amount of water sod and other vegetation requires To assist homeowners the following is a guide in gallons of water per month for standard lots sizes in the City of Highland (the numbers assume the lot is 50% irrigated):

0.25 Acres – 35,000 Gallons

0.33 Acres – 47,000 Gallons

0.50 Acres – 70,500 Gallons

0.75 Acres – 106,000 Gallons

1.0 Acres – 141,000 Gallons

Should you have any further questions or concerns, or for additional information, email us at: PImeters@highlandut.gov

Watch the short video below to learn about the Highland City PI Metering Project

ABOUT THE PROJECT

Highland City has a pressurized irrigation (PI) system specifically designed for outdoor
watering uses such as landscape and lawns. In accordance with the 2019 Utah State
legislative mandate that all cities meter their secondary water usage, the city is working to install water meters on all PI connections in the city. The first phase of
converting existing PI connections to meters began in July 2023, starting in the
northwestern third of the city. Highland City has received $7,000,000 dollars in federal and state matched grants, which will be used along with $3,000,000 dollars the city has reserved for this project. It may take until the end of 2025 to complete all phases. There is no additional cost to residents or businesses for the meter installation, and the existing flat rate structure will continue until all meters have been installed citywide.

Why Meters Matter

Highland City is committed to water conservation efforts and by so doing, helping our area responsibly care for our limited natural water resources. We expect that as all users of the pressurized irrigation system are able to understand their measured water usage, collectively we will make better informed decisions to use only the water needed. Conservation is crucial to ensuring there is both water available now and for future generations.

What to Expect

Pressurized irrigation users will have a meter installed at the city’s connection. Here is what can be expected when a meter is installed:

You will receive written notice at least 48 hours in advance of the meter installation on your property.
Hydrovac Excavation LLC crews will spend approximately four hours
installing a meter at your property.
• At the time of installation, the property owner may elect to have an
automatic drain installed at no cost. The homeowner will be responsible
thereafter for all maintenance.
• With this notification, the homeowner has been provided a flag which
can be placed near the existing box to indicate to the contractor that an
automatic drain is requested. The flag has a QR code and website address
where more information can be obtained about drains.
• Most homes can expect some impact to their landscaping near the
existing system connection location during the process, with the
contractor performing restoration work in the spring. However, if more
extensive work which disturbs landscaping is needed, the contractor will
coordinate with the resident to restore landscaping as close as possible
to pre-install conditions.
• Due to winter conditions, sod and plants are not anticipated to be replaced
from November 1st to May 1st. Crews will return in the spring of 2025 to
replace sod and plants.

How to Prepare

Remove any personal items left inside the utility boxes like hoses or watering heads.
Remove any landscaping or objects covering or blocking the utility box.
The street in front of your property needs to be clear of vehicles and obstructions for the installation crew and trucks to access the city utility box.

Winterizing Sprinkler System

Once the PI System has been drained of water, the City will begin to leave the homeowners new ball valve in the off position while keeping the City’s Valve in the on position. Homeowners will be responsible to drain and winterize their sprinkler system.
• After winterizing the sprinkler system, it is recommended that if residents have opened their new ball valve as a part of their normal winterizing process, that they close the valve again for the remainder of the winter. This will ensure that homeowners do not receive water in the spring until they are ready.
• Once the City PI System has been turned on in the spring, the homeowner
may then turn their ball valve on and make sure that there are no leaks
within the newly installed piping.

For concerns about leaks, landscaping, or
installation, call Hydro Vac Excavation at
385-465-4687
For all other concerns and more information about
the meter project, visit http://highlandpimeters.com
or email PImeters@highlandut.gov
or call 801-772-4515

Highland City Pressurized Irrigation Metering Project